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South Devon Healthcare invests in lone worker solution
04 July 2011South Devon Healthcare NHS Foundation Trust has invested in a new digital radio solution that includes a lone worker alarm system for its hotel services cleaning team.
Premier Communication Electronics (PCE) Ltd, based on the Sowton Industrial Estate in Exeter, has recently supplied the new radio system to the Trust’s large general hospital, Torbay Hospital.
The Hospital’s staff had been using licence-free radios to accommodate the communications needs of its security, environment, hotel and porter services departments.
PCE conducted a site investigation to ascertain whether the use of digital radio would be a more appropriate and efficient form of communication between mobile members of staff and advised the Hospital to invest in a 16-radio Motorola MOTOTRBO solution.
Karen Langley, PCE’s Managing Director, said: “By investing in a state-of-the art digital system, the Trust provided a plethora of communications services to these four departments. The members of staff that work for these departments can now talk to each other without being overheard by other departments, thus ensuring the right information is being shared with the right people. More importantly, by choosing digital radios, conversations remain private and cannot be overheard by external parties.”
The switch from analogue to digital radio created other immediate benefits for the Trust in that its new handsets provide extended battery life, clearer voice quality and the ability to utilise data sharing applications, such as texting.
The in-built lone worker solution was also appealing to the Trust. This feature sounds an alert to each relevant member of the hotel service cleaning team to answer at regular intervals. If a member of staff does not respond to an alert, the radio gives out an emergency alert which is automatically followed by a 20-second interval in which the worker can call out their location and/or their situation. Each radio is programmed with a staff username from the hospital’s contacts lists and during an emergency transmission, the username is automatically sent out to all available users to alert them to potential situation and to help locate the distressed user.
Mrs Langley added: “Lone worker solutions are becoming a standard health and safety requirement for many businesses and organisations, and as a result, we have seen an increase in interest for products like these. We are pleased that we have been able to supply with a South Devon Healthcare with an efficient, private and safety-conscious communications solution.”
PCE’s team of highly certified engineers not only installed the solution but also provided the training to department managers and supervisors to enable them to pass on further training to their members of staff.
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